Fully Managed Hosting

Fully managed Service - $200 per month, per dedicated or colocated server

($300 per month to include Microsoft SQL Server or Microsoft Exchange)

Standard Network Based Security - is defined as the overall core network security that CeraNet provides every Client. This security is provided on the network level and includes secure router configurations, frequent network scans, and overall knowledge of maintaining a secure network. This service does not imply any server based security, firewalling, DDOS/Attack protection on the server level, or Anti-Virus/Spyware based protection.

Manual Reboots in 20 Minutes or less - is defined as your request being processed in 20 minutes or less for server reboot requests. The 20-minute turnaround time is defined as the time you place the request until the power or reboot command is issued. In some cases additional time is required by operating system software to perform necessary functions on the server. The best effort is made to expedite server reboots as quickly as possible.

Server Port Monitoring - is defined as server participation in the monitoring of services via standard TCP/IP ports. Server Port Monitoring is performed every five minutes and a failure is defined immediately after the monitor trips to a fail state for the first time. In the event of a failure, a notification will be sent by email. You are responsible for providing CeraNet with a current email. It is your responsibility to resolve the problem or contact CeraNet for assistance (fees may apply). This service includes up to three specific Port/Services for monitoring.

Online Bandwidth Monitoring Tool - is defined as the real-time RTG graphs provided for you to review bandwidth usage. CeraNet charges for bandwidth usage that exceeds your plan limits. CeraNet will not notify you prior to charging your account for bandwidth usage. It is your responsibility to monitor usage with the tools provided by CeraNet.

Resource Monitoring - is defined as the addition of the dedicated server to our application based monitoring system. The monitoring application will monitor the overall disk space, processor utilization, and memory usage with notification when thresholds are exceeded. This service is customized on a per server basis and requires the installation of third party software.

24/7/365 Technical Support - is defined as having direct access to our technical support team 24 hours a Day, 7 Days a week, 365 days a year within 20 minutes from the time of your initial request. Support is provided via toll free number and/or ticket system. All support will be provided at no additional cost pending the server task that is being requested takes less than 15 Minutes. All requests that take greater than 15 minutes are considered a portion of your pre-paid support or charged at $45 per 30 minutes. Regular response times are defined as 24 hours or less.

Advanced Support - is defined as advanced technical support for dedicated servers. This support can be used for any number of support services and includes server troubleshooting, software configuration, OS configuration, OS reinstalls, and any task that does not fall under the "free support" provided with the server. This includes up to 4 hours of advanced support per month.

Auto O/S updates and patches - is defined as automatic operating system updates and patches as part of our routine procedures. This will be a part of a semi-consistent maintenance period that takes place on a regular basis. As new kernels, security patches, service packs, and hot fixes are released the servers will be updated automatically. In some cases, not all updates will be immediately or automatically made.

Server Audit - is defined as a customer initiated request of an audit of the server. Server Audits are comprised of standard tools and basic security scans to review and look for abnormalities on the server. This service does not include the repair, but can include OS patches and upgrades if it is determined this will correct or enhance the security and/or efficiency of the server. (One Per Month, Per Request)

Server Health Check - is defined as a customer initiated request to review the overall health of the server. This can and may include review of memory usage, processor usage, disk space, and general configuration of the server. Server Health Checks allow CeraNet to review the overall health of the server and provides you with a professional evaluation and recommendations (if any) for improving your server’s health and efficiency.

Server Anti-Virus Protection - is defined as file based anti-virus software that will be installed on the server to protect your server from malicious viruses. Virus definitions will be updated regularly and a full scan of the server will take place on a consistent basis. Client will be provided alerts to any viruses that are found and quarantined/eradicated, if requested.

Firewall Protection - is defined as the inclusion of hardware or software based firewall (as CeraNet deems appropriate) for protecting your server. Firewalls increase security and, when properly configured, will prevent certain disasters from occurring. With this service our administrators will configure and maintain a firewall for the equipment in question.

No client root/administrator access to server - is defined as not having direct root/admin access to the server. All sys admin-level procedures will be handled by the CeraNet Support Staff.