Semi-managed Hosting

Semi-managed Service - $100 per month, per dedicated or colocated server

Standard Network Based Security - is defined as the overall core network security that CeraNet provides every Client. This security is provided on the network level and includes secure router configurations, frequent network scans, and overall knowledge of maintaining a secure network. This service does not imply any server based security, firewalling, DDOS/Attack protection on the server level, or Anti-Virus/Spyware based protection.

Manual Reboots in 20 Minutes or less - is defined as your request being processed in 20 minutes or less for server reboot requests. The 20-minute turnaround time is defined as the time you place the request until the power or reboot command is issued. In some cases additional time is required by operating system software to perform necessary functions on the server. The best effort is made to expedite server reboots as quickly as possible.

Server Port Monitoring - is defined as server participation in the monitoring of services via standard TCP/IP ports. Server Port Monitoring is performed every five minutes and a failure is defined immediately after the monitor trips to a fail state for the first time. In the event of a failure, a notification will be sent by email. You are responsible for providing CeraNet with a current email. It is your responsibility to resolve the problem or contact CeraNet for assistance (fees may apply). This service includes up to three specific Port/Services for monitoring.

Online Bandwidth Monitoring Tool - is defined as the real-time RTG graphs provided for you to review bandwidth usage. CeraNet charges for bandwidth usage that exceeds your plan limits. CeraNet will not notify you prior to charging your account for bandwidth usage. It is your responsibility to monitor usage with the tools provided by CeraNet.

24/7/365 Technical Support - is defined as having direct access to our technical support team 24 hours a Day, 7 Days a week, 365 days a year within 20 minutes from the time of your initial request. Support is provided via toll free number and/or ticket system. All support will be provided at no additional cost pending the server task that is being requested takes less than 15 Minutes. All requests that take greater than 15 minutes are considered a portion of your pre-paid support or charged at $45 per 30 minutes. Regular response times are defined as 24 hours or less.

On-Demand O/S updates and patches - is defined as a customer initiated request for O/S updates and patches. Requests are accepted for standard kernel upgrades, service packs, and hot fixes as they are released by vendors. All updates and patches for a server are specific to the core operating system in question.

Server Audit - is defined as a customer initiated request of an audit of the server. Server Audits are comprised of standard tools and basic security scans to review and look for abnormalities on the server. This service does not include the repair, but can include OS patches and upgrades if it is determined this will correct or enhance the security and/or efficiency of the server. (One Per Month, Per Request)

Shared root/administrator access to server - is defined as you maintaining root/administrator access on the server. To participate in this level of service it is required that CeraNet maintains on file root/administer access. Failure to maintain updated records on root/administrator access to servers can and will result in downgrade in service. CeraNet reserves the right to permanently downgrade if multiple violations occur.