Unmanaged Hosting

Unmanaged Service - Included with all Dedicated & Colocation Services

Standard Network Based Security - is defined as the overall core network security that CeraNet provides every Client. This security is provided on the network level and includes secure router configurations, frequent network scans, and overall knowledge of maintaining a secure network. This service does not imply any server based security, firewalling, DDOS/Attack protection on the server level, or Anti-Virus/Spyware based protection.

Manual Reboots in 20 Minutes or less - is defined as your request being processed in 20 minutes or less for server reboot requests. The 20-minute turnaround time is defined as the time you place the request until the power or reboot command is issued. In some cases additional time is required by operating system software to perform necessary functions on the server. The best effort is made to expedite server reboots as quickly as possible.

Online Bandwidth Monitoring Tool - is defined as the real-time RTG graphs provided for you to review bandwidth usage. CeraNet charges for bandwidth usage that exceeds your plan limits. CeraNet will not notify you prior to charging your account for bandwidth usage. It is your responsibility to monitor usage with the tools provided by CeraNet.

24/7/365 Technical Support - is defined as having direct access to our technical support team 24 hours a Day, 7 Days a week, 365 days a year within 20 minutes from the time of your initial request. Support is provided via toll free number and/or ticket system. Unmanaged support includes server reboots and plugging in a monitor to read the screen contents to the Client. Furthermore, Unmanaged Support includes all hardware issues for Dedicated Servers. Any support provided beyond the aforementioned terms is considered Advanced/Priority Support and is billable.

No monitoring/recovery included - is defined as CeraNet not providing the monitoring of uptime or failed services. In the event of a server failure the Client will initiate contact with CeraNet and provide the procedure to perform. Recovery of a server may be billable and is dependent on the nature of the required procedure(s).

Self Maintained root/administrator access to server - is defined as you maintaining root/administrative access on the server. It is not required that you allow CeraNet open access to your server.